How RepairBook Works
A complete walkthrough of the RepairBook system — from the moment a customer drops off their device to the moment they sign and collect it. Four steps. Every repair. No paper, no missed calls, no disputes.
3+
hrs
saved per week
70%
fewer customer calls
15
day
free trial
GDPR Compliant — UK Data Hosting
No app download needed
Works on any phone, tablet, or browser
Be First to Use RepairBook
Join the waitlist and get early access at a special launch price.
🎁 First 100 shops get 50% off the first year
The Complete Workflow
Four Steps. Every Repair. No Paper.
From the moment a customer walks in to the moment they leave with their repaired device — here is exactly how RepairBook works.
01
Customer Drops Off
Open RepairBook on any phone, tablet, or computer — no app required. Create a digital ticket in under 30 seconds: log the device, photograph existing damage, and record the customer's details. The ticket is saved instantly and visible to your whole team.
02
Assign & Track the Job
Assign the repair to a technician with one tap and set the initial status. Every team member sees their job queue update in real time — no whiteboards, no sticky notes, no asking across the workshop who has what.
03
Customer Notified Automatically
Every time the repair status changes — Diagnosing, Waiting for Parts, Ready for Collection — the customer receives an automatic SMS or email. No manual calls, no chasing. UK shops report up to 70% fewer inbound status calls per week.
04
Collect with a Digital Signature
When the customer arrives, tap Complete Collection and hand them any touchscreen to sign. The signature is saved against the repair record with a precise timestamp — permanent, unalterable proof of collection every single time.
Paper vs Digital
Your Shop Before and After RepairBook
Every process that costs you time, money, and customers today — replaced by a single digital system.
Process
Without RepairBook
With RepairBook
Job intake
Handwritten ticket or verbal note
Digital ticket created in under 30 seconds on any device
Job tracking
Whiteboard, sticky notes, or staff memory
Real-time status visible to every team member instantly
Customer updates
Manual phone calls from staff
Automatic SMS and email notifications — zero manual effort
Collection proof
Paper signature or nothing at all
Timestamped digital signature saved permanently to the repair record
Job history
Filing cabinet, spreadsheet, or lost forever
Searchable database — any job or customer found in seconds
Multi-staff access
Verbal handoffs and confusion
Each technician sees their assigned jobs in real time, managers see everything
Feature Breakdown
Every Tool Your Repair Shop Needs — In One System
RepairBook is not a generic business tool adapted for repair shops. Every feature is built around the actual daily workflow of a UK repair bench.
Digital Repair Tickets
Every job starts with a structured digital record — not a scrap of paper.
Log device details, customer contacts, fault descriptions, and timestamped damage photographs in under 30 seconds. Tickets are instantly searchable and visible to your whole team — from the counter to the workshop floor. Nothing gets lost, nothing gets misread, and nothing gets disputed.
Real-Time Job Dashboard
Every active repair on one screen — who has it, what stage, what's next.
Managers see the full workshop at a glance: every open ticket, its current status, the assigned technician, and how long it has been in each stage. Technicians see only their assigned jobs — focused queues, not distracting clutter. No more asking across the workshop 'Who's got the Samsung?'
Automatic SMS & Email Notifications
Customers stay informed without your staff lifting a finger.
Every time you update a repair status — Diagnosing, Waiting for Parts, Ready for Collection — RepairBook fires an automatic notification to the customer via SMS and email. UK repair shops using RepairBook report up to 70% fewer inbound 'Is it ready yet?' calls per week. That alone pays for the subscription many times over.
Digital Signature Capture
Timestamped proof of collection on every device. No more disputes.
When a customer collects their device, they sign directly on any touchscreen — a phone, tablet, or laptop. The signature is saved against the repair record with a precise timestamp. Combined with the intake photographs, this gives you a legally defensible audit trail from drop-off to collection. One dispute avoided pays for months of RepairBook.
Repair History & Customer Records
Pull up any customer or device in seconds — even years later.
Every repair ticket is stored permanently in a searchable cloud database. When a returning customer brings in a device, you see their full history instantly — previous repairs, parts used, technicians assigned, and signatures on file. For GDPR compliance, data is encrypted, access is role-restricted, and you retain full ownership at all times.
Getting Started
Up and Running in Under a Day
No IT team needed. No hardware to install. No training courses. RepairBook is designed so any repair shop owner can go digital today.
1
Create Your Account
5 min
Sign up with your email — no credit card required. Your 15-day free trial starts immediately.
2
Add Your Team
10 min
Invite technicians and front-of-house staff. Each person gets their own login and sees only what they need.
3
Create Your First Ticket
2 min
Log a test repair from any phone or tablet. See exactly how the workflow feels from the counter.
Go Fully Paperless
Live
Start using RepairBook for every customer that walks through the door. Paper is optional from day one.
Common Questions
Questions About How RepairBook Works
Everything UK repair shop owners ask before making the switch to a fully digital workflow.
Most repair shops are fully operational within a few hours of signing up. Creating an account takes 5 minutes, inviting your team takes 10 minutes, and creating your first ticket takes 2 minutes. There is no hardware to configure, no software to install, and no IT knowledge required. RepairBook runs entirely in a web browser on any device.
Limited Early Access — First 100 Shops
Ready to Run a Paperless Repair Shop?
Join the waitlist and be among the first UK repair shops to replace paper tickets with a fully digital workflow. Early access, exclusive launch pricing, and a free 15-day trial.
First 100 shops get 50% off their first year — limited spots remaining