Privacy Policy

1. Who We Are

RepairBook ("we", "us", "our") operates the website at https://repairbook.co.uk and provides cloud-based repair shop management software for UK businesses.

We are the data controller for personal data collected through this website and our software platform.

If you have any questions about this policy or how we handle your data, contact us at: hello.repairbook@gmail.com

2. What Data We Collect

We collect personal data in the following situations:

• Waitlist and contact forms: your name, email address, phone number, and business name when you submit our sign-up form.
• Software accounts: when you create an account, we collect login credentials, business details, and usage data.
• Customer data you enter: when using RepairBook, you may enter your customers' personal data (names, phone numbers, emails) to manage repairs. You are the data controller for this data; we process it on your behalf as a data processor.
• Cookies and analytics: we collect anonymised usage data via Vercel Analytics and Ahrefs Analytics to understand how the site is used. No personally identifiable information is collected through analytics.
• Communications: if you email or message us, we retain those communications to respond and improve our service.

3. How We Use Your Data

We use your personal data for the following purposes:

• To send you waitlist updates, early access notifications, and launch communications — where you have given consent.
• To provide and operate the RepairBook software platform.
• To respond to your enquiries and support requests.
• To improve our website and software based on anonymised usage data.
• To comply with our legal obligations under UK law.

Our lawful basis for processing your personal data is: consent (for marketing communications), contract (for service delivery), and legitimate interests (for improving our product and preventing fraud).

4. Data Storage and Security

All personal data collected through RepairBook is stored on UK-hosted cloud infrastructure. Your data does not leave the United Kingdom or the European Economic Area.

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, accidental loss, destruction, or damage. These include encrypted data storage, encrypted data transmission (HTTPS/TLS), and role-based access controls.

No method of transmission over the internet is 100% secure. While we take reasonable precautions, we cannot guarantee absolute security.

5. Data Sharing

We do not sell your personal data. We share data only in the following limited circumstances:

• Service providers: we use third-party providers to operate our platform (such as cloud hosting and email delivery). These providers are contractually bound to process data only on our instructions and in line with UK GDPR.
• Web3Forms: waitlist form submissions are processed by Web3Forms to deliver form data to us by email. Web3Forms processes your submitted data solely to deliver your message.
• Legal requirements: we may disclose data if required by law, court order, or to protect the rights, property, or safety of RepairBook, our users, or others.

6. Your Rights Under UK GDPR

As a UK resident, you have the following rights regarding your personal data:

• Right of access: you can request a copy of the personal data we hold about you.
• Right to rectification: you can ask us to correct inaccurate or incomplete data.
• Right to erasure: you can request that we delete your personal data in certain circumstances.
• Right to restrict processing: you can ask us to limit how we use your data.
• Right to data portability: you can request your data in a machine-readable format.
• Right to object: you can object to processing based on legitimate interests or for direct marketing.
• Right to withdraw consent: where processing is based on consent, you can withdraw it at any time.

To exercise any of these rights, contact us at hello.repairbook@gmail.com. We will respond within one calendar month.

You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk if you believe your data has been handled unlawfully.

7. Cookies

Our website uses cookies and similar tracking technologies in the following ways:

• Essential cookies: required for the website to function correctly.
• Analytics cookies: Vercel Analytics and Ahrefs Analytics use anonymised, cookie-free tracking. No personally identifiable data is collected through these tools.

We do not use advertising cookies or share cookie data with third-party advertisers.

8. Data Retention

We retain your personal data only for as long as necessary for the purposes described in this policy:

• Waitlist data: retained until you unsubscribe or request deletion, or until the waitlist programme concludes.
• Account data: retained for the duration of your account and for up to 12 months after account closure.
• Support communications: retained for up to 3 years for quality assurance and legal purposes.

9. Children's Privacy

RepairBook is a business software platform intended for adults operating repair businesses. We do not knowingly collect personal data from individuals under the age of 18. If you believe a minor has submitted personal data to us, please contact us and we will delete it promptly.

10. Changes to This Policy

We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. When we make significant changes, we will update the 'Last updated' date at the top of this page.

We encourage you to review this policy periodically. Continued use of our website or software after changes are posted constitutes your acceptance of the updated policy.