Guitar Repair Software for UK Luthiers & Instrument Repair Shops

Guitar repair shop software is a digital system that replaces paper job cards in luthier and instrument repair businesses. It logs instruments by serial number, photographs pre-existing damage, records player setup preferences, tracks repair progress, sends automatic customer updates, and captures digital signatures at collection. RepairBook is purpose-built for UK guitar and instrument repair shops.

RepairBook is built for UK guitar and instrument repair shops — with UK-hosted data, GDPR compliance, and GBP pricing. It covers intake condition photography, player setup preference records, automated SMS and email notifications, digital signature capture, and parts and string inventory in one system designed for the UK instrument repair market.

RepairBook maintains a permanent customer record for every player — storing string gauge, action height at nut and saddle, pickup height, preferred intonation, and any other setup notes. When a regular customer brings in an instrument, their full preference record is accessible in seconds, so every setup is consistent and no preferences need to be re-discussed.

RepairBook lets technicians photograph every existing finish crack, buckle rash, or wear mark at intake from any phone or tablet. Photos are attached to the digital job ticket with a timestamp, creating an unambiguous record of the instrument's condition before any work begins — providing clear evidence if a customer later disputes damage to a valuable guitar.

RepairBook supports guitars, basses, ukuleles, violins, mandolins, banjos, and all other fretted and orchestral instruments. Custom job types and intake fields can be created per instrument category — so guitar setups, violin bridge replacements, and bass refrets each have the appropriate repair stages and fields.

Customers receive automatic SMS and email notifications every time a job status changes — when the setup begins, when parts are ordered, or when the instrument is ready for collection. This is especially valuable for multi-week jobs like neck resets, acoustic crack repairs, or full refinishes, where customers would otherwise call repeatedly for updates.

RepairBook tracks strings by gauge and brand, nut blanks, tuner sets, pickups, pots, capacitors, and tonewoods with low-stock alerts and per-job usage logging. When a part is used on a repair, stock is automatically deducted — keeping inventory accurate across all instrument types without manual counting.

RepairBook captures a digital signature from the customer at collection, stored against the job ticket alongside intake photos, setup notes, and repair records. This creates a complete, tamper-proof record — from drop-off to collection — that protects the shop in any dispute about condition, work completed, or pricing.