Jewellery Repair Shop Software for UK Jewellers

Jewellery repair shop software is a digital system that replaces paper repair envelopes and handwritten tickets in jewellery businesses. It lets staff log items with photos, record customer preferences, track repair progress, send automatic customer notifications, and capture digital signatures at collection. RepairBook is purpose-built for UK jewellers and repair shops.

RepairBook is built specifically for UK jewellery repair shops — with UK-hosted data, GDPR compliance, and GBP pricing. It covers pre-existing damage documentation, customer preference records, automated SMS and email notifications, digital signature capture, and parts and stone inventory in one system designed for the UK jewellery repair market.

RepairBook lets staff photograph every scratch, chip, or imperfection on a piece at intake directly from their phone or tablet. These photos are attached to the digital job ticket with a timestamp, creating an unambiguous record of the item's condition before any work begins — providing clear evidence if a customer later disputes damage.

RepairBook maintains a permanent customer record for every client — storing ring sizes, preferred metal finishes, past repair notes, and service history. When a regular customer returns, their full history is available in seconds, letting you provide a consistent and personalised service without relying on memory or paper notes.

Customers receive automatic SMS and email notifications every time a job status changes — for example, when work begins, when a part is ordered, or when the item is ready for collection. This eliminates the need for customers to call the shop for updates, freeing up staff time for repairs and sales.

RepairBook tracks stones, clasps, findings, chains, and precious metal components with low-stock alerts and per-job usage logging. When a part is used on a repair, it is automatically deducted from inventory — keeping stock levels accurate without manual counting.

RepairBook is well-suited to high-value and bespoke commissions — with intake damage documentation, digital signatures, secure customer records, and a full job history per piece. These features protect both the jeweller and the customer when handling irreplaceable or high-value items.

RepairBook captures a digital signature from the customer at collection, stored against the job ticket alongside intake photos and repair notes. This creates a complete, tamper-proof record — from drop-off to collection — that protects the shop in any post-collection dispute.